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Shopping Guidelines

Refunds and Exchanges

  1. 7-Day Return Policy:
    1. The 7-day return policy is in compliance with the Consumer Protection Act of the Republic of China and applies only to customers whose receiving addresses are in Taiwan (Republic of China). Customers outside of Taiwan are not entitled to the 7-day return policy.
    2. Customers within Taiwan (Republic of China) are entitled to our 7-day return policy (upon receipt of the product) when purchasing online.
    3. The products need to be brand new and unused. Customers must keep them in the original packaging (including tags and packaging, etc.).
    4. Please return items through 7-11. Customer service will provide necessary information for making the return.
       
  2. Defective Products
    We will return or exchange any products given the following scenarios:
    1. Products received are different from the order.
    2. Products are defective or damaged in delivery.
       
  3. We will not accept returns or exchanges given the following scenarios:
    1. The 7-day return policy has expired.
    2. Personal products sold with hygiene seals, e.g., underwear and socks, shall not be returned or exchanged when the seal has been broken. Exceptions will be made only for defective products.
    3. Any product that has been used, damaged or washed.
    4. Products without original packaging or tags
    5. Products sent abroad.