Terms and Conditions

Membership

nozzlequiz offers a three-tiered membership system, providing enhanced privileges to customersbased on their membership level. Please refer to the following text and tablefor details:

1.        Member Login: Before placing an order, please log in as amember to enjoy membership benefits. Member points will be credited to themember's account after the system confirms "order delivery."

2.        If you check "Join Membership" during the ordersubmission stage, the system will send a membership application email to yourdesignated mailbox. You will become a member after completing emailverification. Therefore, this order will not immediately accumulate membershipbenefits.

3.        Member discounts and site-wide discounts cannot be usedconcurrently. When both discounts are available, the system will automaticallyapply the higher discount rate to the order amount.

nozzle quiz reserves the rightto modify membership system rules, discount policies, and interpretations,which will be implemented after being announced.

※For mobile users unable to viewthe complete table, please rotate your phone for the best browsing experience.

 Credit & Point

By becoming a member and makingpurchases on our official website, you can earn shopping credits and points.The accumulated shopping credits and points can be used to offset a portion ofyour future orders, according to the specified conversion rate. Please refer tothe following explanations:

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※nozzlequiz will offer bonus shopping credits and points events sporadically, aimingto provide an enhanced shopping experience for our members.

Shipping

nozzle quiz provides global logistics to deliver our products to consumers. The freight for international orders will be based on the volumetric weight of the product. You can choose the available logistics method according to your region. At the same time, international parcels may incur tariffs or VAT (regardless of Whether your order is eligible for the free shipping discount), it is recommended that you check the customs tax system and tax rate of your local country before purchasing. Please refer to the following instructions for each logistics service area and shipping period:

※For mobile users unable to viewthe complete table, please rotate your phone for the best browsing experience.

Return policy

If youneed to return or exchange goods, please read the following content first toconfirm whether it meets the following conditions, and then contact us:

Return

1.        7-Day Return Policy：

1.        The seven-day inspection period only applies to customers with a delivery address within the Republic of China (Taiwan). This policy does not apply to those who do not meet the aforementioned conditions.

2.        Customers meeting the above conditions are entitled to a seven-day inspection period (starting from the date of receipt) for all online purchases on nozzle quiz.

3.        To exercise the seven-day inspection period right, consumers must ensure that the product is in brand new condition and its packaging is intact (including complete product tags and packaging). Otherwise, returns and exchanges will not be accepted.

4.        When you need to return or exchange an item, please submit your request through "Order Messages" to avoid missing any information.

5.        If, after you order goods from the nozzle quiz website, there is any malicious return or exchange, order cancellation, or any behavior deemed inappropriate by website staff that causes disruption or damage to the website's operations, we may refuse to provide you with further services and transactions.

6.        By ordering goods from the nozzle quiz website, you agree to the company's terms and conditions.

2.        Defective Products

We willreturn or exchange any products given the following scenarios:

1.        Products received are different from the order.

2.        Products are defective or damaged in delivery.

3.        We willnot accept returns or exchanges given the following scenarios:

1.        Products sent abroad.

2.        Products without original packaging or tags.

3.        Items returned or exchanged that are found to be powdery, dirty, washed, or otherwise damaged beyond repair after being collected.

4.        Socks or other intimate apparel items that have been opened or used are not eligible for return or exchange for hygiene reasons.

5.        The 7-day return policy has expired.

Return Process (The following procedure applies only to customers with mailing addresses within the Republic of China.)

1.       When you need to return or exchange an item, please submit your request via "Order Messages" and indicate which category your return/exchange request falls under to avoid missing information.

1.        Return for Defective Items.

Please provide the order number, product name, description of the defect, and corresponding photos of the defect in your Order Messages to facilitate defect assessment.

2.        Return or Exchange for Non-Defective Items.

When submitting your return request via messages, please complete the "Customer Care Questionnaire" as instructed by customer service; and send a non-defective return application letter to "info@nozzle-quiz.com"; please follow this「 Link 」for the standard format of the return/exchange letter.

The "Sales Return Debit Certificate and Replacement Application Form" that must be attached to the letter can be downloaded from the link on the left.

After your return application letter is approved, customer service will guide you through the subsequent steps.

2.        Refunds

If you submit a return/refund request and it meets the requirements of Point 1 of the Return/Exchange Policy, "Seven-Day Appreciation Period," we will refund your designated credit card or account through the original order channel after receiving and verifying the returned goods. The refund amount will be calculated by deducting the order discount from the original order amount. The refund processing time depends on the issuing bank's processing days; please confirm with your issuing bank.

If you used shopping credits or shopping credits earned from order feedback, these will be refunded together with the refund.

3.        Exchange

If you submit an exchange request that meets the requirements of point 1 of our return and exchange policy, the "seven-day inspection period," and we have inspected and confirmed that the goods are in good condition, we will provide you with a payment link to cover the shipping costs for reshipping the goods.

4.        Returns for Defective Items

nozzle quiz will designate a logistics company to collect your package. Collection is usually completed within three business days. Collection time is not supported for returns/exchanges; please choose a more convenient location. (For example, your workplace) Waiting for the courier to pick up the package

We will keep you updated on the return/exchange shipment status in your order details.

Privacy-policy

nozzle quiz (hereinafter referredto as "the website") is committed to protecting your privacy andensuring the security of the services and information provided on the website.This Privacy Policy is in effect immediately to safeguard your rights. Pleaseread the following content carefully:

Scope of Privacy Policy

This Privacy Policy outlines howthe website handles the personal identifiable information collected during youruse of the website's services. However, it does not apply to other linkedwebsites outside of this website or to individuals not authorized or involvedin the management of this website.

Collection, Processing, andUtilization of Personal Information

When you visit or use thefunctions and services provided by this website, we may request necessarypersonal information based on the nature of the service. We will process anduse your personal information within the scope of the specific purpose; withoutyour written consent, we will not use your personal information for otherpurposes.

When you use interactive featuressuch as service emails or surveys, this website will retain the information youprovide, including your name, email address, contact information, and usagetime.

During general browsing, theserver automatically records relevant behaviors, including your device's IPaddress, usage time, browser used, browsing and click data records, etc. Thisdata is used for internal reference to improve website services and will not bedisclosed to the public.

To provide accurate services, wewill conduct statistical analysis of the collected survey content. Thestatistical data or explanatory text resulting from the analysis may bepublished as needed for internal research purposes, but will not involvespecific individual data.

Data Protection

Only authorized personnel canaccess your personal information. If it is necessary to commission other unitsto provide services for business needs, this website will strictly require themto abide by confidentiality obligations and conduct necessary inspectionprocedures to ensure compliance.

Related External Links

The webpages of this websiteprovide hyperlinks to other websites. You can also click on the links providedby this website to enter other websites. However, the privacy policy of thiswebsite does not apply to those linked websites. You must refer to the privacypolicy of the linked websites.

Policy on Sharing Personal Datawith Third Parties

This website will never provide,exchange, rent, or sell any of your personal information to other individuals,groups, private companies, or government agencies, except when there is a legalbasis or contractual obligation.

The situations covered in theabove paragraph include but are not limited to:

1.       With your written consent.

2.       When required by law.

3.       To prevent risks to your life, body, freedom, orproperty.

4.       Cooperation with government agencies or academic researchinstitutions for statistical or academic research purposes, where the dataprovided has been processed or collected in a way that does not identifyspecific individuals.

5.       When your behavior on the website violates the terms ofservice or may harm or hinder the rights of the website and other users, andthe disclosure of your personal information is necessary for identification,contact, or legal action by the website management unit.

6.       For the benefit of your rights and interests.

When this website commissionsvendors to assist in the collection, processing, or utilization of yourpersonal data, it will properly supervise and manage the outsourced vendors orindividuals.

Use of Cookies

To provide you with the bestservice, this website may place and access our cookies on your computer. If youdo not wish to accept the writing of cookies, you can set the privacy level tohigh in your browser settings to reject the writing of cookies, but this mayresult in some functions of the website not working properly.

Amendments to Privacy Policy

The privacy policy of thiswebsite may be revised at any time to meet the needs. The revised terms will bepublished on the website.

Access and Deletion of Data

Members can view authorized nameand email data in their account on the website, which is used solely for storemembership and order information.

Upon request, the store maydelete or cease the use of personal data by contacting us through the channelat the upper right corner of the website.

Corporate Public Information

Company Name｜nozzle quiz Design Co.,LTD.
Invoice number｜52641879
Address｜No. 372, Jiaxing St., Da’an Dist., Taipei City 106035, Taiwan (R.O.C.)
Phonenumber｜+886-2-2732-8477
E-mail｜info@nozzle-quiz.com