Refunds and Exchanges
When you’ve requested a return or refund within seven days, please send the items to the address designated by nozzle quiz. Once we’ve received and verified your return, we will issue a refund to your credit card or account. When the refund will enter your account depends on your financial institution's turnaround time. Please confirm with your issuing bank.
Shipping fees will be deducted from the refund.
Order amount: NTD 1,340; shipping fee: NTD 63; total amount NTD 1,403.
→ The refund will be NTD 1,403-63 = NTD 1,340.
You can request for exchanges within seven days. Once we’ve received your returned items, we will send a payment link for the new product’s shipping fees.
Our logistics partner will collect the products from you and we will be responsible for any shipping costs.
Feel free to contact us during our office hours.
We will contact you ASAP.
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